Privacy Policy

Emirates Academic Solutions operates this online platform and associated services. We are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with applicable laws, including the General Data Protection Regulation (GDPR), where it applies.

Information We Collect

We collect personal information that you provide directly to us when you use our services, such as when you register an account, apply for university programs, seek visa guidance, request accommodation assistance, or communicate with us. The types of information we may collect include:

• Contact information (e.g., name, email address, phone number, physical address)
• Identification details (e.g., date of birth, nationality, passport information)
• Academic history and qualifications (e.g., transcripts, degree information, test scores)
• Application details (e.g., chosen programs, universities, statement of purpose)
• Financial information (e.g., payment details for services, scholarship information)
• Information related to visa applications and accommodation preferences
• Communications with us (e.g., emails, chat logs, call records)
• Any other information you choose to provide to us

We also automatically collect certain information when you visit our site, including:

• Usage data (e.g., pages visited, time spent on pages, links clicked)
• Technical data (e.g., IP address, browser type, operating system, device information)

How We Use Your Information

We use your personal information for the following purposes:

• To provide the services you request, including assisting with university applications, visa processes, accommodation searches, and academic counselling.
• To communicate with you about your applications, inquiries, and our services.
• To process payments for our services.
• To improve and personalize your experience on our site and with our services.
• To understand how our site is used and analyze trends.
• To comply with legal obligations and regulatory requirements.
• To detect, prevent, and address fraud and security issues.
• For internal business purposes, such as data analysis, audits, and developing new services.
• With your consent, to send you promotional communications about services that may interest you.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of a contract: We process your data to provide the services you have requested and fulfill our contractual obligations to you.
• Legal obligation: We may process your data where necessary to comply with applicable laws and regulations.
• Legitimate interests: We may process your data for our legitimate business interests, such as improving our services, preventing fraud, and ensuring the security of our platform, provided these interests are not overridden by your data protection rights.
• Consent: Where required by law, we will obtain your explicit consent to process certain types of data, particularly for marketing purposes or when sharing your data with third parties not directly involved in providing the core service.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• With educational institutions, visa centers, accommodation providers, and relevant authorities as necessary to provide the services you have requested (e.g., submitting your university application, facilitating visa processing). This may involve transferring data outside of the UAE or your country of residence.
• With service providers who perform functions on our behalf (e.g., payment processors, IT service providers, analytics providers), strictly for the purpose of providing those services and under confidentiality obligations.
• If required by law or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• In connection with a merger, sale, or acquisition of all or part of our business.
• With your explicit consent for any other specific purpose.

Data Transfers

When transferring your personal data to third parties located in countries outside of your jurisdiction, we will ensure that appropriate safeguards are in place to protect your data, such as relying on adequacy decisions, standard contractual clauses, or other lawful mechanisms.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no security system is completely impenetrable, and we cannot guarantee the absolute security of your data transmitted over the internet.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the provision of services, compliance with legal obligations, and resolving disputes. The retention period may vary depending on the type of data and the context of processing.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete personal information.
• The right to request erasure of your personal information under certain conditions.
• The right to restrict the processing of your personal information under certain conditions.
• The right to object to the processing of your personal information under certain conditions.
• The right to data portability (receiving your data in a structured, commonly used, and machine-readable format) under certain conditions.
• The right to withdraw your consent at any time where processing is based on consent.
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy (if available separately, or integrate relevant info here) for more details.

Third-Party Links

Our site may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed at individuals under the age of 16 (or other age as required by local law), and we do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected information from a child, please contact us.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the revised policy will be effective when posted. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us in writing at our physical address: